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Policies and General Information

PHONE ORDERS AND CUSTOMER SERVICE
1-800-995-6778
In North Carolina 1-919-878-5077
8:30 a.m. – 8:00 p.m. EST. Monday through Friday
11:00 a.m. – 5:00 p.m. EST. Saturday
Voice Mail Ordering available 24 hours a day
 
SHIPPING FOR ORDERS OVER $300 WE DO NOT CHARGE SHIPPING ANYWHERE IN THE CONTINENTAL UNITED STATES.
For orders under $50 a $10.95 shipping charge applies. Those orders between $50 and $99.99 a shipping charge of $12.95 is applicable, those orders between $100 and $149.99 a shipping charge of $18.95 is applicable, and those orders between $150 and $299.99 a shipping charge of $24.95 is applicable. For residents of Alaska, Hawaii, Puerto Rico, APO’s and all foreign countries actual freight charges will be applied.

ASW will only accept institutional P.O.’s. P.O. minimum is $500. Hold for complete shipment or back orders are cancelled. SPECIAL SHIPPING OPTIONS: Next Day and Second Day Air - We charge actual shipping cost + $5.00 Rush Fee. ALASKA, HAWAII, PUERTO RICO, APO’S, CANADA, MEXICO AND ALL OTHER FOREIGN COUNTRIES: We charge actual freight charges.
 
TRUCK SHIPMENTS (Oversized Freight)
Truck shipments are indicated in catalog. These are for oversize items. For these items a $75 surcharge will be applied. This is a per order charge.
 
UPS 2nd DAY & NEXT DAY AIR SERVICE
For next day order processing add $5.00 Rush Service. For guaranteed 3 day delivery using UPS 2nd Day Air Rush Service add $5.00 plus actual freight of your order. All oil painting mediums are considered hazardous and are prohibited from next-day and 2nd day shipping services.
 
PAYMENT METHODS
Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, DISCOVER.
 
RETURNS
If after inspection of your order you do not want an item or if you purchased too much of a particular item you may want to return it to us. It must be in the original wrapping or container and must arrive back to us in resalable condition. We will credit you only for the original purchase price of an item. Custom products such as sectional aluminum frames are not returnable.
 
BACK ORDERS
In order to keep our prices low, we cancel back orders under $50. If you would like your order shipped complete or are willing to substitute items, please see the order form on page 3 for different options.
 
WAREHOUSE SERVICE
Normal orders of in-stock merchandise will leave our warehouse within two business days, but may take up to a week during peak business times. Sectional frames and pre-cut mats are custom made so please allow additional time for delivery.
 
TYPOGRAPHICAL ERRORS
Sorry, but Art Supply Warehouse cannot be held responsible for typographical errors. Please call if something looks wrong.
 
Guaranteed low prices, amazing customer service, and 10,000 art supplies
Order discount art supplies online from ASWexpress.com. It's fast, easy, and inexpensive, because we ship directly from our warehouse to you. For guaranteed low prices, amazing customer service, and all the art supplies you need, shop at ASWexpress.com. We also take orders by phone, mail and fax.
 
Art Supply Warehouse
5325 Departure Dr., Raleigh, NC 27616-1835
1-800-995-6778 (toll free) · 1-919-878-5077 · 1-919-878-5075 (fax)
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