How will being a club member save me money?
Never pay retail prices again! Members enjoy everyday access to exclusive Wholesale Club pricing for art materials and supplies. Compare our club member pricing to other online art supply retailers and you will see a big difference! Buy your membership to unlock all the member prices and benefits not available to everyone
Do I have to become a club member to shop with ASW?
No, everyone can still shop at aswexpress.com. However, only members will have exclusive access to our incredible Wholesale Club prices and savings.
Will I continue to receive email offers and coupons?
Yes, email notifications will become more information based in the form of newsletters and product announcements, special member pricing on select brands and products. ASW negotiates the best pricing possible with vendors and passes the savings directly to our club members.
Should I join if I only need art supplies once or twice a year?
We strongly recommend that you spend some time shopping the site and comparing prices to determine your potential savings and make an informed decision about whether to become a member.
Is there a minimum order amount?
There is no minimum dollar amount per order. However, some items will have a minimum quantity requirement associated with them. Some items require an incremental minimum quantity per item while other items require a minimum quantity of items within a product family. Smaller orders totaling $99.99 or less incur a $5 processing and handling fee. This fee is waived for each order totaling $100 or more in merchandise.
Can I get a refund if I decide I no longer want the membership?
No, the annual membership fee is non-refundable. We strongly encourage that you take the time to research our wholesale club pricing before making the decision to become a member. For most artists, the annual membership will pay for itself in no time!
How will I know when I reach the $5,000 mark to qualify for free renewal?
Members can log in to their online account and access their "My Account" area. Your balance spent will be tracked and displayed so you will know how much you have spent throughout the year. The "My Account" area will also provide the entire history of your orders including printable receipts.
Can a group of people or organization share one membership?
Each account is tied to only one email address, one billing address and each order will ship to a single address. It will be your responsibility if you decide to order art supplies for others on your account.
Can I place an order by email, phone, fax or standard mail?
Ordering by phone and fax will continue to be available for a limited time only. ASW plans to remove these additional options for placing orders. An announcement will be made when this transition occurs. Orders are not acceptable via email and will no longer be accepted through standard mail. Our safe and secure website at aswexpress.com is the best way to order your art supplies!
Will I be able to back order items that are not in stock?
No, ASW Wholesale Club does not allow back orders for out-of-stock items. Items that are not available to ship immediately will be disabled and you will not be able to add these items to your cart until they come back into stock in our warehouse. We are working on an alert notification service for these items.
What if I need to return an item because I changed my mind or ordered the wrong size?
There will be a restocking fee of $5 or 5% whichever is greater. The restocking fee will be waived for orders returned due to defects, damage or warehouse error. Exchanges will not be accepted. Some items are nonreturnable please see our policies page for more details. http://www.aswexpress.com/information/returns-exchanges.html
What is the shipping fee?
Shipping fees are "actual rate" and will be calculated by our system during the checkout process based on your order's package dimensions and destination. You will have the opportunity to review the shipping fees for your order before finalizing and submitting each online order.
The wholesale club membership fee is a non-refundable annual membership fee to access wholesale pricing and cannot be transferred to other customer accounts. ASW reserves the right to change the Wholesale Club program and prices without notice. Please review full program details and information at http://www.aswexpress.com/wholesale/join-the-club.html