If, for whatever reason, you are dissatisfied with your purchase, you can return it to ASW within 30 days of purchase date at your expense. Please use the Pre-Authorized Return Form on the back of your packing slip. A restocking fee of 5% per item or $5 per order (whichever is greater) will be applied to items returned due to buyer's remorse.
All returned items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Shipping back to ASW warehouse is the responsibility of the customer. Initial Shipping fees are nonrefundable.
Custom sectional frames and DVDs are not returnable.
Please report missing, incorrect, defective or damaged items to customer service within ten business days of receipt of merchandise. You will be provided the option to exchange item(s) or receive a full refund. Refunds will be issued upon processing returned items in the original form of payment. Please allow 7-14 business days from receipt of return for processing of all refunds.
The wholesale club membership fee is a non-refundable annual membership fee to access wholesale pricing and cannot be transferred to other customer accounts. ASW reserves the right to change the Wholesale Club program and prices without notice. Please review full program details and information at http://www.aswexpress.com/wholesale/join-the-club.html