Frequently Asked Questions

How will being a club member save me money?

Never pay retail prices again! Members enjoy everyday access to exclusive Wholesale Club pricing for art materials and supplies. Compare our club member pricing to other online art supply retailers and you will see a big difference! Buy your membership to unlock all the member prices and benefits not available to everyone

Do I have to become a club member to shop with ASW?

Yes, Art Supply Wholesale is a Members Only wholesale club. In order to shop and receive wholesale pricing and other benefits, you must first log in to your account or if not yet a member, add membership to your cart.

Will I continue to receive email offers and coupons?

Yes, email notifications will become more information based in the form of newsletters and product announcements, special member pricing on select brands and products. ASW negotiates the best pricing possible with vendors and passes the savings directly to our club members.

Should I join if I only need art supplies once or twice a year?

We strongly recommend that you spend some time shopping the site and comparing prices to determine your potential savings and make an informed decision about whether to become a member.

Is there a minimum order amount?

There is no minimum dollar amount per order. However, some items will have a minimum quantity requirement associated with them. Some items require an incremental minimum quantity per item while other items require a minimum quantity of items within a product family. 

Can I get a refund if I decide I no longer want the membership?

No, the annual membership fee is non-refundable. We strongly encourage that you take the time to research our wholesale club pricing before making the decision to become a member. For most artists, the annual membership will pay for itself in no time!

Can a group of people or organization share one membership?

Each account is tied to only one email address, one billing address and each order will ship to a single address. It will be your responsibility if you decide to order art supplies for others on your account.

Can I place an order by email, phone, fax or standard mail?

Ordering by phone and fax will continue to be available for a limited time only. ASW plans to remove these additional options for placing orders. An announcement will be made when this transition occurs. Orders are not acceptable via email and will no longer be accepted through standard mail. Our safe and secure website at aswexpress.com is the best way to order your art supplies!

Will I be able to back order items that are not in stock?

No, ASW Wholesale Club does not allow back orders for out-of-stock items. Items that are not available to ship immediately will be disabled and you will not be able to add these items to your cart until they come back into stock in our warehouse. We are working on an alert notification service for these items.

What if I need to return an item because I changed my mind or ordered the wrong size?

There will be a restocking fee of $5 or 5% whichever is greater. The restocking fee will be waived for orders returned due to defects, damage or warehouse error. Exchanges will not be accepted. Some items are nonreturnable please see our policies page for more details.  https://www.aswexpress.com/information/returns-exchanges.html

What is the shipping fee?

Orders exceeding $250 will ship FREE and orders under $249.99 and less will ship for a flat $15 fee (48 contiguous United States only).

Oversized/Large/Truck Freight Does Not Apply - Orders that have items that are oversized, large or need to be delivered by LTL Truck shipment  will incur actual shipping fees at reduced reduced ground rates for members. These shipping charges will be calculated by our shipping carrier at checkout. Certain Oversize Large items indicated by the truck icon will have a $115 flat shipping fee. When ordering 2 or more Oversize Large items, the order then ships LTL actual freight.

Expedited Shipping - Actual fees calculated at checkout

Membership Disclaimer:
The wholesale club membership fee is a non-refundable annual membership fee to access wholesale pricing and cannot be transferred to other customer accounts. ASW reserves the right to change the Wholesale Club program and prices without notice. Please review full program details and information at https://www.aswexpress.com/wholesale/join-the-club.html

 
Current Members: Please log in first to access wholesale prices. Not A Member Yet? Please Note: ASW Club Membership fee is non-refundable. You MUST buy a membership in order to gain access to wholesale pricing.

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